Privacy Policy

1. Introduction

Welcome to Soma Journey.

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Soma Journey LLC ("Soma Journey," "we," "us," or "our") is committed to respecting your privacy and protecting the personal information you share with us.

 

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit an inquiry, register for educational programs, purchase our services, or communicate with us through email, telephone, text messaging (SMS), or other channels.

 

Our educational offerings include the Trauma Gates Certification Course, related training programs, workshops, resources, and other services offered by Soma Journey.

 

By using our website or services, you acknowledge the practices described in this Privacy Policy. Where consent is required by law, we will request that consent separately.

 

2. Information We Collect

We may collect personal information that you voluntarily provide when interacting with Soma Journey.

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Personal and Contact Information

This may include:

• First and last name

• Email address

• Telephone or mobile phone number

• Mailing or billing address

• Professional background or organization

• Information submitted through contact forms, applications, or enrollment forms

• Questions, comments, and other information you choose to share

 

Course Registration and Enrollment Information

When you register for or inquire about our educational programs, we may collect information related to your interests, enrollment status, participation, and course progress.

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Payment and Transaction Information

When you purchase a course, product, or service, payment information may be processed through third-party payment providers.

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Soma Journey may receive transaction details, such as payment status, purchase amount, and billing information. Payment card information is handled according to the practices of the applicable payment processor.

 

Website and Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser and device information

• Pages visited and interactions with our website

• Referral sources

• Cookies and similar tracking technologies

 

This information helps us understand website performance, improve functionality, and evaluate our communications and marketing efforts.

 

3. How We Use Your Information

Soma Journey LLC may use collected information to:

• Respond to inquiries and requests for information.

• Provide details about the Trauma Gates Certification Course and other educational offerings.

• Facilitate registration, enrollment, and participation in our programs.

• Process purchases and administer customer accounts.

• Schedule consultations, appointments, and educational sessions.

• Send relevant course information, reminders, updates, and administrative notifications.

• Communicate through email, telephone, SMS, or other channels in accordance with applicable consent requirements.

• Share educational resources, announcements, special offers, and promotional communications with individuals who have provided any required consent.

• Improve our website, programs, services, and customer experience.

• Maintain records of communications, transactions, and consent preferences.

• Protect our website, business operations, and users.

• Comply with applicable legal and regulatory obligations.

 

We may also use aggregated or de-identified information to understand trends and improve our services.

 

4. Email Communications

When you provide your email address, Soma Journey may use it to respond to inquiries, deliver requested information, facilitate enrollment, and provide relevant administrative communications.

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We may also send educational updates, course announcements, special offers, and other marketing communications where permitted by applicable law.

 

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in those messages or by contacting us directly.

 

Unsubscribing from promotional emails does not necessarily prevent us from sending essential administrative or transactional communications related to services you have requested or purchased.

 

5. SMS and Text Messaging Communications

Soma Journey LLC may communicate with individuals through SMS or other text messaging services.

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Our messaging programs may include:

 

Inquiry and Program Communications

Messages related to inquiries, consultation scheduling, appointment reminders, course information, enrollment assistance, and other requested communications.

 

Marketing and Promotional Communications

Messages regarding educational opportunities, upcoming courses, program announcements, special offers, events, and other promotional information.

 

Marketing text messages will be sent only when the recipient has provided the consent required by applicable law.

 

SMS Consent

When you provide your mobile telephone number through a website form, registration process, or other communication channel, you may be offered the opportunity to consent to SMS communications.

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Providing a telephone number alone does not automatically constitute consent to receive promotional text messages.

 

Where required, consent will be obtained through a clear, affirmative action, such as selecting an optional checkbox.

 

Consent to receive marketing text messages is not a condition of purchasing any product or service from Soma Journey.

 

Message Frequency and Charges

Message frequency may vary depending on your inquiries, enrollment activity, and communication preferences.

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Message and data rates may apply according to your mobile carrier and service plan.

 

Opting Out of SMS Communications

You may opt out of text messages at any time by replying:

"STOP"

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After opting out, you may receive a final confirmation message. We will honor your opt-out request for the applicable messaging program and sending number.

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For assistance, reply:

"HELP"

 

You may also contact Soma Journey directly to request that SMS communications stop.

 

Mobile Information and Consent Protection

Soma Journey LLC does not sell, rent, or share mobile telephone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.

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Text messaging originator opt-in data and consent will not be shared with third parties, except with messaging aggregators, telecommunications providers, and service providers necessary to deliver and administer our SMS communications.

 

6. Customer Relationship Management and Third-Party Service Providers

Soma Journey may use third-party platforms and service providers to operate our website, manage inquiries, deliver educational programs, process payments, and communicate with customers.

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These services may include:

• Website hosting and form management platforms, including Wix

• Customer relationship management platforms, including Close CRM

• Email and SMS communication providers

• Payment processing services

• Course delivery and educational platforms

• Website analytics and marketing technology providers

• Other vendors supporting our business operations

 

These providers may process personal information on our behalf to perform services for Soma Journey.

 

We expect service providers to handle personal information appropriately and in accordance with applicable contractual and legal obligations.

 

We do not authorize service providers to use SMS consent information or mobile numbers for their own independent marketing purposes.

 

7. Sharing and Disclosure of Information

Soma Journey LLC does not sell personal information in exchange for money.

 

We may disclose personal information in limited circumstances, including:

 

Service Providers

To trusted vendors and technology platforms that assist with website operations, payment processing, customer communications, course administration, and related services.

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Legal Requirements

When disclosure is required by applicable law, legal process, or a lawful request from an authorized government agency.

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Business Protection

When reasonably necessary to protect the rights, property, security, or operations of Soma Journey, our customers, or others.

 

Business Transfers

In connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable privacy requirements.

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With Your Direction or Consent

When you specifically request or authorize us to share information.

 

We do not share SMS opt-in information or mobile numbers with third parties or affiliates for their independent marketing or promotional purposes.

 

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to support functionality, understand visitor behavior, and improve the user experience.

 

These technologies may help us:

• Maintain website functionality.

• Understand which pages and resources are most useful.

• Measure website traffic and engagement.

• Evaluate marketing campaign performance.

• Improve our educational offerings and website experience.

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Depending on the technologies implemented, certain cookies may be used for analytics or advertising purposes.

 

You may be able to control cookies through your browser settings or through consent tools made available on our website.

 

Disabling certain cookies may affect website functionality.

 

Where applicable law requires consent for nonessential cookies, we will provide an appropriate consent mechanism.

 

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

 

These measures may include the use of reputable technology providers, access controls, secure communication protocols, and appropriate account management practices.

 

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

 

While we strive to protect your information, we cannot guarantee absolute security.

 

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• Responding to inquiries

• Managing customer relationships

• Administering educational programs

• Maintaining enrollment and transaction records

• Documenting communication preferences and consent

• Complying with legal, accounting, and regulatory requirements

• Resolving disputes and enforcing agreements

 

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

 

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable obligations.

 

11. Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

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These may include the right to:

• Request access to personal information we maintain about you.

• Request corrections to inaccurate information.

• Request deletion of certain personal information.

• Withdraw consent for certain communications.

• Opt out of marketing communications.

• Request information about how your personal data is used or disclosed.

 

Some requests may be subject to legal exceptions or verification requirements.

 

To exercise an applicable privacy right, please contact us using the information provided at the end of this policy.

 

We will review and respond to requests in accordance with applicable law.

 

12. Educational Programs and Sensitive Information

Soma Journey provides educational programs and resources that may involve discussions of personal experiences, emotional well-being, trauma, somatic awareness, and related subjects.

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Individuals who participate in our programs or communicate with us may voluntarily share personal or sensitive information.

 

We encourage individuals to exercise discretion when submitting sensitive information through general website forms, email, or SMS.

 

Unless specifically requested through an appropriate and secure process, please do not submit confidential medical records, detailed health histories, or other highly sensitive personal information through general contact forms or text messages.

 

Any sensitive information collected in connection with our programs will be handled in accordance with applicable law and our relevant privacy practices.

 

13. Children's Privacy

Our website and educational offerings are generally intended for adults.

 

We do not knowingly collect personal information online from children under the age of 13 without appropriate parental consent.

 

If we become aware that we have collected personal information from a child under 13 without the required consent, we will take appropriate steps to delete that information.

 

Parents or guardians who believe their child has submitted personal information may contact us to request assistance.

 

14. Third-Party Websites and External Links

Our website and educational materials may contain links to third-party websites, applications, resources, or services.

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These external services operate under their own privacy policies and terms.

 

Soma Journey is not responsible for the privacy practices or content of websites and services that we do not control.

 

We encourage visitors to review the privacy policies of any third-party services they use.

 

15. Changes to This Privacy Policy

Soma Journey LLC may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.

 

When changes are made, we will update the "Last Updated" date at the beginning of this policy.

 

If changes are material, we may provide additional notice when required by applicable

law.

 

We encourage visitors to review this policy periodically.